Yes. Bug-fix support is available for the duration of the active annual subscription. The subscription needs to remain active for continued access to the applicable licensing and support arrangement.
FAQ Category: Pricing & Licensing
What happens after the first year under the One-Time Licensing model?
The One-Time Licensing model includes bug-fix support for one year but the usage license of the software will continue beyond this period. After the included support period, continued support, maintenance, upgrades, or additional services can be evaluated separately based on the customer’s requirements and applicable commercial terms.
What pricing and licensing models does Surge offer?
Surge currently offers two licensing options:
One-Time Licensing: A one-time license fee includes one year of support for bug fixes related to the licensed solution.
Annual Licensing: An annual subscription provides access to the licensed solution along with bug-fix support for the duration of the active subscription.
Pricing is modular and depends on the modules, configuration, customization, integrations, and deployment requirements selected by the customer.